Frequently Asked Questions (FAQ)
💖 Are the cups dishwasher safe?
No. Our cups are hand wash only to help preserve the quality and design of the product.
💖 Can the cups be used in the microwave?
No. Heat from the microwave may damage the design of the product.
💖 How long does shipping take?
Shipping times vary depending on your location and the processing time of your order. Once your order has been shipped, you will receive a tracking number by email to monitor your package.
💖 Do you ship within the United States?
Yes! We currently ship across the United States.
💖 How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and shipping updates.
💖 Can I change or cancel my order after placing it?
If your order has not started processing yet, we may be able to make changes or cancel it. Please contact us as soon as possible.
💖 Do you accept returns or exchanges?
All sales are final. We do not accept returns or exchanges unless:
- You received the wrong item
- Your order arrived damaged
- Your package was lost during shipping
💖 What should I do if my package is delayed?
Shipping delays may happen due to the carrier or high shipping demand. Please contact the shipping carrier first using your tracking number for updated delivery information.
💖 What happens if my package is returned due to an incorrect address?
Customers are responsible for providing the correct shipping information. If a package is returned due to an incorrect or incomplete address, the customer will need to pay for reshipping.
💖 Do your products include a warranty?
Yes. Our products include a 7-day warranty from the delivery date for manufacturing defects only.
💖 How can I contact customer service?
You can contact us through our customer service email, and we will be happy to assist you.
💖 Are your product photos accurate?
We do our best to display product colors and details as accurately as possible. However, actual colors may vary slightly depending on your screen settings and lighting.