Shipping policy

All information collected on this website is confidential and will only be used to process and ship your order.

Shipping times are separate from production and order processing times.

Once your order has been shipped, you will receive an email with your package tracking number. Please note that delivery delays may occur, especially in extended or remote areas outside of The Pink Monkey’s control. These delays are the responsibility of the shipping carrier, therefore The Pink Monkey cannot offer compensation for shipping delays.

If your package has not arrived within the estimated delivery time, please contact the shipping carrier directly using your tracking number.

In the event that your package is lost, both the customer and our store, The Pink Monkey, must complete the claim process with the shipping carrier by filing a lost package report. This process may take up to 3 business days. Once the process has been completed, The Pink Monkey may resend a replacement package. If a refund is requested, it will be issued as a store gift card valid for 90 calendar days.

Customers are responsible for tracking their packages. If a package is returned to our workshop due to an incorrect, incomplete, or missing shipping address provided by the customer, the customer will be responsible for paying the cost of reshipping.